Exceptional Service

Only here, you'll get the world class service you deserve. When the inevitable happens, we're here for you.

We believe in personality
You'll never get a canned response from us, and while we're always respectful and courteous, you'll know you're talking to someone who's really glad to help you. Expect a genuine understanding of why you're contacting us, because we've found that it's incredibly frustrating to talk to someone who sounds like a robot.

Equal service for everyone
There's only one level of service, and it happens to be the highest level. We believe everyone deserves the same level of service, so there's only one ExtraMile warranty.

Dedicated, knowledgable people
When you contact us for help, whether by phone or email, you'll always end the call with a resolved issue. Our people are thoroughly trained in every aspect of our computers, bundled software, and the company as a whole.

Guaranteed answers
When you need answers, we do everything possible to ensure you find out what you need to know, whether it's a problem with your computer or a simple random question.

US-based support
On top of being answered immediately by a real person, instead of automated prompts, the person who helps you will be a Lotus associate who lives in the United States. No outsourced service and support here. You'll talk to one of our own people, right here in America for the best service possible.

The 3-Year ExtraMile Warranty

We offer what we think is the best warranty on the planet.

Here's what you get:

• Accidental damage coverage
• Phone and email support
• Full hardware support
• Full software support
• Low cost hardware upgrades
• The first-class service you expect from Lotus Computer

Once your 3-year warranty is up, you can extend it for just $99 per year.

To learn more about our exceptional service, feel free to contact us.

Click here for detailed information regarding your warranty

Need Help?

Email Us
support@lotuspc.net

Call Us
407-325-5877

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